Refund policy

Víbora Supply is operated by Alexandre Rosell Manso, Avinguda Diagonal 111, 08005 Barcelona, Spain (alexrosell03@gmail.com).

Right of withdrawal (EU and UK customers)

If you live in the EU or the UK, you may withdraw from your purchase within 14 days of the day you (or a person you nominate) receive the goods, without giving any reason. To do so, send us a clear statement (e.g. an email to alexrosell03@gmail.com) with your order number. You may use the model form below, but it is not required. Return the goods without undue delay and no later than 14 days after telling us you are withdrawing. Items must be unworn, unwashed and in original condition. You pay the direct cost of returning the goods. You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds

We refund all payments received from you, including standard delivery costs, within 14 days of being informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied proof of sending them, whichever is earlier. Refunds use your original payment method, at no cost to you.

Damaged, defective or misprinted items

If your item arrives damaged, defective, misprinted or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund, with no shipping cost to you. This does not affect your statutory rights under the legal guarantee of conformity.

Customers outside the EU and UK

Because each item is printed on demand, we accept returns for damaged, defective or misprinted items as above. Change-of-mind returns are accepted where required by the law of your country.

Model withdrawal form

To: Víbora Supply, Alexandre Rosell Manso, Avinguda Diagonal 111, 08005 Barcelona, Spain, alexrosell03@gmail.com I hereby give notice that I withdraw from my contract of sale of the following goods: [items] / Ordered on [date] / Received on [date] / Name / Address / Signature (only if on paper) / Date